Consumer Empowerment

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A Continued Commitment to Lead Safety Awareness

November 16, 2015    
Thinking back on this year’s observation of National Lead Prevention Week, I’m proud of our continuing work to educate consumers and contractors about the dangers of lead paint. We joined the U.S. Environmental Protection Agency’s “Look for the Logo” campaign during the annual lead safety awareness focus, which occurs every year during the last... Read More

Disrupting the Home Services Industry Yet Again

November 06, 2015    
What would it take for you to press the button on an online home-project offer? If you’re like most folks*, you want to know you’re paying a fair price and that the company you hire will make any problems right or return your money. If you wish it was that easy to buy home services online, you’re in luck. There’s a revolution happening in how... Read More

5 Things to Do Before You Hire a Contractor

August 06, 2015    
We’re still in home remodeling’s high season, and this year’s summertime project activity looks likely to exceed last year’s. It’s common that Angie’s List member requests for information on remodeling contractors dramatically increase over the summer months. But when we surveyed service providers late last year, asking how they thought 2015 would... Read More

Consumers Should Practice Reasonable Readiness

July 21, 2015    
A colleague traveling overseas recently had her purse stolen. Gone were her passport, credit cards and 63 euros. She will admit to initial panic but mostly regretted precautions not taken, such as photocopying the passport or wearing a hidden travel wallet. Lucky for her, the situation quickly morphed from emergency to hassle after she cancelled... Read More

Consumers Deserve Free Speech Protection

July 07, 2015    
I’ve said it before and I’ll repeat as often as necessary: I oppose any effort to stifle consumers’ right to freely discuss their honest experiences with providers of home, health and other services. That’s why I support the concept behind two federal bills, both currently assigned to congressional committees. As yet, they haven’t gotten much... Read More