Disrupting the Home Services Industry Yet Again

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Disrupting the Home Services Industry Yet Again

November 6, 2015


What would it take for you to press the button on an online home-project offer?

If you’re like most folks*, you want to know you’re paying a fair price and that the company you hire will make any problems right or return your money.

If you wish it was that easy to buy home services online, you’re in luck.

There’s a revolution happening in how people take care of their homes, and Angie’s List is leading the way. Increasingly, consumers would rather connect with service providers and select projects and services online. But not all competitors in the $400 billion home-services market can offer consumers the same level of peace of mind.

However, Angie’s List – which disrupted the home-services market 20 years ago and hasn’t stopped innovating – recently unveiled fair-price and service-quality guarantees that we believe are the most compelling in the industry.

The Angie's Fair Price Guarantee promises that members will receive a fair price for qualifying purchases made on our e-commerce marketplace. (We define a fair price as one within the 75th percentile of prices available for the member's local area for substantially similar services on Angie's List.)

The Angie's Service Quality Guarantee promises that if a member buys services online at AL.com and isn’t satisfied with the quality delivered, we’ll help make it right or refund the purchase price, up to $100,000. (The Service Quality Guarantee is available to our Plus and Premium membership plans. Basic membership plans are not eligible. Click here for details.)

These guarantees put our 20 years of experience to work with membership-exclusive protections. But they aren’t just a good thing for consumers. We expect service providers to do more business, as these guarantees address basic concerns that kept people from moving ahead on home projects.

We’re excited about these new offerings. They’re just two more examples of how Angie’s List is always improving consumers’ experiences with service providers.

So stay tuned, because we’re just getting warmed up.


*2015 and 2014 surveys of U.S. homeowners show that 77 percent say their biggest worry when hiring is getting quality work. 40 percent are concerned they would be overcharged and 52 percent who’ve hired home-repair, -improvement or -maintenance services have had problems with contractors.

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